Terms and Conditions
1. Interpretations
1.1 In these Terms and Conditions:
2. General Conditions
2.1 By making a booking with LBRC, you confirm that you have read, understood, and agreed to these Terms and Conditions. Group bookings require the lead booker to ensure all passengers have read and agree with the Terms and Conditions.
2.2 These Terms are governed by English Law, with disputes being subject to the exclusive jurisdiction of the English Law. If any provision of these Terms and Conditions are held to be invalid or unenforceable by any judicial or other competent authority, all other provisions of these Terms and Conditions will remain in full force and effect and will not in any way be impaired. If any provision of these Terms and Conditions are held to be invalid or unenforceable but would be valid for enforceable if some part or parts of these Terms and Conditions were deleted, the term and/or condition in question will apply with the minimum modification necessary to make it valid and enforceable.
2.3 West Bay harbour and pontoon are managed by West Dorset District Council (WDDC). LBRC is not liable for incidents occurring in these areas.
2.4 WDDC shall not be liable to any passenger on LBRC, for any loss or damage which arises out of or in connection with or as a consequence of the operation of LBRC including, but not being limited to, loss of profit, damage to or loss of property or items belonging to the passenger and any personal injury to the passenger.
3. Bookings, Payments and Cancellations
3.1 Bookings with LBRC can be made by telephone, email or via our website. Bookings are confirmed on receipt of full payment.
3.2 Tickets can be purchased individually, or you can hire an entire vessel for an exclusive experience (referred to as a ‘Private Charter’). Each boat has a maximum capacity of 12 passengers, including any third-party tour guides.”
3.2 Cancellations:
General RIB Rides
Charters
3.3 All passengers should arrive at the LBRC pontoons 15 minutes prior to the trip time to check in. This is so we can get you fitted into lifejackets and prepared int time for your departure time.
3.4 If you miss your scheduled departure time, your booking will be cancelled, and you will not be eligible for a rescheduled trip or refund.
3.5 LBRC are not responsible for factors that may lead to a passenger missing their trip, including; transport delays, weather conditions, parking issues and illness, and no refunds or reschedules will be given.
3.6 We will make every reasonable effort to ensure LBRC operates as scheduled. However, we reserve the right, at our sole discretion and without prior notice, to cancel any trip for safety reasons or other circumstances. In the event of a cancellation, LBRC will issue a full refund for any prepaid tickets but will not be liable for any additional costs, including travel or other out-of-pocket expenses.
3.7 In the unlikely event the vessel has to make an emergency return to West Bay (or any other landing point along the route) LBRC will not be liable for replacement tickets and/or refunds.
3.8 LBRC will not be liable for any expense, loss of time, disappointment, inconvenience, or any other consequential loss suffered by the passenger in the event of a cancellation or postponement of a booking.
4. Minimum Age
4.1 Minimum age for all trips is 5 years, with an adult, in flat calm seas.
4.2 Age limit may increase based on wind and wave conditions at the Skipper’s discretion. The Skipper’s decision is final.
4.3 Children aged 5–11 are included in this policy to minimise risks of back, spinal, or shaking injuries.
4.4 All children under the age of 16 must be accompanied by an adult, at all times, whilst on the vessel and the pontoon.
4.5 Children between the ages of 16 but under 18 are permitted as passengers subject to, if requested by LBRC and/or its employees and/or its agents, proof of age.
5. Minimum Numbers
5.1 All trips require a minimum of 6 seats sold (or the cost equivalent of 6 seats) except at the absolute discretion of LBRC.
5.2 If a vessel does not meet this minimum, the trip will be rescheduled. Affected passengers will be contacted to arrange an alternative date and/or time.
6 Clothing
6.1 Our RIB is open to the elements, we go out in most weathers, including the rain.
6.2 Clothing must be worn underneath lifejackets for hygiene purposes
6.3 Footwear isn’t essential – no heels or muddy shoes.
6.4 It’s always colder at sea, even in the summer jacket/jumper/hoodie is ideal for the longer trips. A windproof/waterproof jacket is advised
7. Storage
7.1 Lockers under the seats are available for small backpacks. Lockers are not guaranteed to be fully watertight. We advise against bringing valuables onboard.
7.2 We are unable to accommodate larger items such as suitcases, wheelchairs or buggies
7.3 LBRC is not responsible for lost, stolen, or damaged items.
8. Safety and Conduct
8.1 Passengers must follow all safety instructions.
8.2 It is mandatory for all passengers to wear a lifejacket on board our RIB
Crew will issue and fit all lifejacket
8.3 A £20 rearming fee applies for non-emergency inflation of lifejackets without the Skipper’s instruction.
8.4 Your skipper will deliver a full safety briefing before your trip departs
8.5 LBRC reserves the right to refuse service to passengers deemed unfit or disruptive.
8.6 Offensive behaviour, alcohol, or prohibited items are not allowed onboard.
8.7 Smoking and vaping are prohibited.
8.8 Pets are not permitted onboard.
9. Suitability to travel
9.1 Passengers participate at their own risk. LBRC is not liable for injuries or conditions aggravated by the trip.
9.2 This trip is not suitable for:
Please note: Riding on a RIB involves exposure to force, shock, load, and compression, which may not be suitable/safe for everyone. Please contact us if you have any questions regarding suitability to travel.
Your safety and comfort are our top priorities.
9.3 LBRC Ltd is not liable for personal injury, injury to others, or loss/damage.
9.4 Passengers with medical conditions must inform LBRC before booking. Refunds are not issued for illness-related disembarkations.
10. Weather
10.1 All trips are subject to weather and sea conditions: LBRC reserves the right to postpone or cancel trips if conditions are deemed unsafe. In the event of cancellation, we will notify you at the earliest opportunity and offer either a rebooking or refund.
10.2 Refunds are only offered if no alternative trip is provided.
10.3 LBRC is not liable for weather-related trip alterations or cancellations.
11. Liability and Insurance
11.1 LBRC holds appropriate insurance but accepts no liability for personal loss, injury, or damage unless due to its negligence.
11.2 Passengers are advised to secure personal insurance where necessary.
11.3 LBRC is not responsible for lost or damaged belongings.
12. Complaints and Feedback
12.1 Complaints should be reported to crew or skippers immediately.
12.2 Formal complaints must be submitted in writing within seven days to crew@lymebayribcharter.co.uk
12.3 LBRC aims to respond within 10 working days.
13. Photography and Media
13.1 LBRC and authorised third parties may capture images or videos for promotional purposes. By booking, passengers consent to such use.
13.2 Passengers may take personal photographs but do so at their own risk.
By making a booking, the Customer acknowledges and agrees to these Terms and Conditions.
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